Escrow FAQ
What happens if the seller does not send the item in escrow?
If a seller does not dispatch within agreed escrow terms, the buyer's held funds are not released to the seller. Cop 'Em supports dispute resolution and return of funds according to the transaction conditions documented in the dashboard.
Why held funds matter
Unlike bank transfer, escrow means the seller never received irreversible payment.
Non shipment is exactly the scenario escrow is designed to handle.
What buyers should do
Document missed dispatch deadlines in the dashboard and contact support promptly.
Agree realistic shipping timeframes when opening the transaction.