1. Acceptance of Terms

By accessing and using Cop 'Em's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Cop 'Em provides sneaker authentication services using AI technology combined with expert verification, as well as secure escrow services for high-value transactions. Our services include:

• Sneaker authenticity verification
• Digital authentication certificates
• Expert analysis and detailed reports
• Secure escrow services for buyer-seller transactions
• Customer support and consultation

3. User Responsibilities

As a user of our service, you agree to:

• Provide accurate and complete information about items submitted for authentication
• Submit clear, high-quality photos as requested
• Not submit counterfeit items with intent to deceive
• Pay all applicable fees in a timely manner
• For escrow services, provide accurate transaction details and comply with fund transfer requirements
• Communicate promptly regarding escrow transaction disputes or issues
• Respect intellectual property rights
• Not use our service for illegal activities

4. Authentication Process

Our authentication process involves multiple verification steps. We strive for accuracy but acknowledge that:

• Authentication is based on available information and visual inspection
• Some items may be inconclusive due to limited data or wear
• We reserve the right to refuse authentication of certain items
• Results are provided for informational purposes

5. Escrow Services

Our escrow services provide secure transaction management between buyers and sellers:

• Funds are held securely until transaction conditions are met
• Both parties must agree to transaction terms before funds are released
• Disputes are handled through our mediation process
• Escrow fees are clearly disclosed before transaction initiation
• Fund releases are processed within 1-3 business days of completion
• We reserve the right to hold funds pending investigation of disputes

6. Fees and Payment

Authentication and escrow services are subject to fees as posted on our website. By using our services:

• You agree to pay the stated authentication and/or escrow fees
• Authentication fees are non-refundable once authentication begins
• Escrow fees are deducted from the transaction amount
• Additional fees may apply for expedited services or dispute resolution
• We reserve the right to change fees with notice

7. Limitation of Liability

Cop 'Em's liability is limited to the fee paid for authentication or escrow services. For escrow transactions, our liability does not exceed the transaction amount. We are not liable for any indirect, incidental, special, or consequential damages arising from use of our services, including but not limited to loss of profits, data, or business opportunities.

8. Intellectual Property

All content, trademarks, and intellectual property on our platform remain the property of Cop 'Em or their respective owners. Users retain rights to photos and information they submit but grant us license to use them for authentication purposes.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Dispute Resolution

Disputes are resolved differently based on service type:

• Authentication disputes: Resolved through our expert review process
• Escrow disputes: Handled through mediation, with funds held until resolution
• General disputes: Resolved through binding arbitration in accordance with UK law
• Users waive the right to participate in class action lawsuits

11. Termination

We reserve the right to terminate or suspend user accounts for violation of these terms, suspicious activity, or at our discretion. Users may terminate their account at any time.

12. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. Users will be notified of significant changes.

13. Contact Information

For questions about these terms, please contact us at support@copem.app