1. Information We Collect

At Cop 'Em, we collect information you provide directly to us, such as when you create an account, submit sneakers for authentication, use our escrow services, or contact us for support.

• Personal information (name, email address, phone number)
• Payment information (processed securely through our payment providers)
• Product information and photos you submit for authentication
• Escrow transaction details including buyer/seller information and payment data
• Banking and financial information for escrow fund transfers
• Communication history with our support team
• Usage data and analytics to improve our services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our authentication and escrow services
• Process payments and manage escrow transactions securely
• Facilitate secure fund transfers between buyers and sellers
• Send you technical notices and support messages
• Respond to your comments and questions
• Prevent fraud and ensure security of our platform and escrow transactions
• Resolve disputes related to escrow transactions
• Comply with legal and regulatory obligations for financial services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

• With service providers who assist us in operating our platform and escrow services
• With payment processors and financial institutions for escrow transactions
• With counterparties in escrow transactions (buyers/sellers) as necessary for transaction completion
• When required by law or to protect our rights
• In connection with a merger, sale, or acquisition of our business
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. For escrow transactions, we use additional security measures including encrypted data transmission, secure fund holding, and multi-factor authentication. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to record-keeping requirements for escrow transactions)
• Access information about your escrow transactions and their status
• Request dispute resolution for escrow-related issues
• Opt out of marketing communications
• File a complaint with relevant authorities

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

8. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy, please contact us at support@copem.app