Cleaning FAQ
What is the clean and authenticate service?
Clean and authenticate means your pair is professionally deep cleaned and verified for authenticity in the same order. Every Clean 'Em booking includes a free authentication check, giving you a documented record of the pair's condition and authenticity.
Two services, one order
Most cleaners only clean. With Clean 'Em, every order also includes a free authentication check, so your sneakers are cleaned and verified together without booking two separate services or paying extra.
This pairs naturally with our wider authentication expertise, the same dual approach of expert review plus technology used across the platform.
Why it matters
If you ever plan to resell, a documented clean-and-authenticated pair carries more confidence for buyers. If you're buying or have bought a grail, it's reassurance that what you own is genuine.
Either way, you get a clear record of the pair's condition before and after cleaning, which is useful for high-value and limited-edition sneakers. It's included in the flat £60 package.
Book the Clean 'Em deep clean
Flat £60, free tracked shipping both ways, and a free authentication check, anywhere in the UK.